Contact information, such as your name, telephone number, and postal and email address;
User-generated content related to product preferences, comments, questions and answers;
If you are a customer, we also obtain information about your organization such as your company name, job title, department, country, work location, billing and payment information, and other information required to establish a customer relationship and provide you information about the products and services we offer to your organization;
Social media information, such as social media handles, content and other data shared with us through social media pages (such as our social media pages or other pages accessible to us);
Other information you choose to provide, such as through our "Contact Us" feature or other forms available on our Site.
Personal data that you provide directly to us will be apparent from the context in which you provide it, for example:
If you fill out a form on our Site, you will provide your name, contact details and any other information requested by the form, such as the reason for your enquiry or your product preferences;
If you sign up to receive electronic marketing communications from us, you will provide your name, email address and other contact information, and your product preferences;
If you sign up to a feature on our Site, you will provide your name and contact information and any other information necessary to access the feature.
Each form on our Site varies in the information required and collected. In most cases, an asterisk (*) indicates the required information on a form. You may choose to provide additional information within fields that are not required.
In addition, you may choose to submit personal data to us if you attend an event that we or one of our affiliates or partners has organized or if you otherwise communicate with us on social media or by sending us an email.
While the personal data you choose to provide is voluntary, certain personal data may be necessary to provide you with the relevant product or service. If you choose not to provide certain information, this may affect my ability to provide you with certain products or services.
We use the personal data you provide on our Site for the following legitimate business purposes:
Provide our products and services;
Process and fulfil transactions in connection with our products and services;
Communicate with you, respond to inquiries, offer customer support and process claims in connection with products and services;
Operate, evaluate, and improve our products and business (including administering the Site; developing new products and services; enhancing, improving and analyzing our products and services; managing our communications; analyzing our customer base and Site; performing data analytics; and performing accounting, auditing and other internal functions);
Perform market research and customer surveys;
Advertise and market our products and services;
Determine the effectiveness of our advertising and marketing;
Maintain and enhance the safety and security of our Site, products and services and prevent misuse;
Maintain business records;
Conduct data storage and information technology activities;
Exercise our rights and remedies and defend against legal claims;
Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
Comply with and enforce applicable legal requirements, relevant industry standards and 3D Systems policies.
We use the personal data for these purposes because we have a legitimate business interest in providing services to our customers and other interested individuals. In accordance with applicable law, we take reasonable measures to ensure that the interests we pursue are balanced with your interests, rights and freedoms, which we are happy to explain upon request.
Where required by applicable law, we will obtain your consent to send you marketing communications about our products and services launches, offers and promotions, and invite you to events and surveys.
Where we have a contract with you, we process your personal data as necessary to perform our contractual relationship with you, provide our products and professional services and manage our customer relationship, including:
Managing accounting, auditing, billing and collection activities and other internal functions;
Providing service delivery and customer support services;
Offering legal support and managing contracts, orders and deliveries; and
Managing customer accounts.
Additionally, we may obtain certain personal data about individuals through healthcare professional users (including hospitals or similar health care providers or one of their representatives) of our products and services, in which case they are responsible for obtaining and handling any required consents or for having another legitimate basis for processing such information to the extent required by applicable law.
We may also use the information in other ways for which we provide specific notice at the time of collection. To the extent required by law, such notice will also describe our legal basis.
We share personal data we obtain about you with our affiliates and subsidiaries. We also share personal data with service providers that perform services on our behalf such as marketing service providers, analytics providers, IT hosting providers and payment service providers. Most of our service providers are based in the U.S. We require service providers by contract to process personal data only on our behalf and to implement measures to protect the security and confidentiality of personal data. We may also share personal data with resellers, accountants, attorneys, and consultants who need the information in order to provide services in connection with the delivery of services or products, 3D Systems' management, administration, or legal responsibilities.
In addition, we may disclose personal data about you (a) if we are required or permitted to do so by law or legal process, for example due to a court order or a request from a law enforcement agency, (b) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (c) in connection with an investigation of suspected or actual fraudulent or other illegal activity, and (d) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation).
Our Site is designed for a general audience and are not directed to children. In connection with the Site, we do not knowingly solicit or collect personal data from children under the age of 16. If we learn that we have collected personal data from a child under age 16 without parental consent, we will either seek parental consent or promptly delete that information. If you believe that a child under age 16 may have provided us with personal data without parental consent, please contact us as specified in the How To Contact Us section of this Online Privacy Notice.
For your convenience and information, our Site may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by 3D Systems, we are not responsible for these third parties' information practices.
We may update this Online Privacy Notice from time to time and without prior notice to you to reflect changes in our personal data practices. We will indicate at the top of the policy when it was most recently updated.
1. Notice of Collection and Use of Personal Information
We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you:
Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, and other similar identifiers
Additional Data Subject to Cal. Civ. Code § 1798.80: signature, physical characteristics or description, bank account number, credit card number, debit card number, other financial information, and medical information (such as COVID-19 vaccination status)
Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
Sensory Information: audio, electronic, visual and similar information
Employment Information: professional or employment-related information
Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We may use (and may have used during the 12-month period prior to the effective date of this Statement) your personal information for the purposes described in our Online Privacy Notice and for the following business purposes specified in the CCPA:
Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services
Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
Debugging to identify and repair errors that impair existing intended functionality
Undertaking internal research for technological development and demonstration
Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
2. Sources of Personal Information
During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:
Directly from you, such as when you purchase a product or service from us
Your devices, such as when you visit our Site
Your contacts, such as when they provide us with your contact information so we can send information that may interest you
Our affiliates and subsidiaries
Vendors who provide services on our behalf
Online advertising services and advertising networks
Data analytics providers
Operating systems and platforms
3. Sale of Personal Information
During the 12-month period prior to the effective date of this Statement, we may have sold the following categories of personal information about you to online advertising services and social networks:
We do not have actual knowledge that we sell personal information of minors under 16 years of age.